Warranty

IZIP products are designed to embrace the ride. We stand behind the quality and craftsmanship of all our products, but realize that sometimes there are unforeseen problems. When these arise our primary goal is to get you safely back on the road.

Damages from abuse, normal wear and tear, and neglect are not covered by warranty. Nor are damages that do not affect the functionality or safety of your bike. However, if your bike has a manufacturing defect that is covered by our warranty, we are committed to providing prompt, courteous, and effective customer service.


 


Contact Us

Warranty & Customer Service

Warranty 1-800-251-8435 voice M-F 7AM-5PM PST

Alta Cycling Group 6004 S. 190th Street, Suite 101 Kent, WA 98032 USA

Warranty Downloads

 

Warranty Statement

This warranty is offered to the original purchaser only.

Item Warranty Term Length
Rigid bike frames Lifetime, for as long as the original retail purchaser owns the bicycle*
Full suspension bicycle frames Five years from the date of original retail purchase of bicycle on front triangle and one year on swing arm *
Forks, IZIP branded One year from the date of original retail purchase Forks, IZIP branded One year from the date of original retail purchase
Forks, branded Covered under the fork manufacturer's warranty. Consult us or your fork dealer for details Covered under the fork manufacturer's warranty. Consult us or your fork dealer for details
Components, IZIP branded One year from the date of original retail purchase
Components, branded Covered under the component manufacturer's warranty. Consult us or your component dealer for details.
Drive system components, electric Varies by manufacturer, see owner’s manual inserts below for details
Finish and decals One year from the date of original retail purchase
Suspension parts including but not limited to bushings, pivot bearing, link plates, bolts, fasteners, chain stays, seat stays, and shock units One year from the date of original retail purchase under the condition
Labor cost, frame replacement One year from the date of original retail purchase
Labor cost, parts replacement / Including swingarm Thirty days from the date of original retail purchase
IZIP branded accessories One year from the date of original retail purchase
IZIP branded shoes & clothing One year from the date of original retail purchase

 

Warranty Details

This warranty is offered to the original purchaser only.

  1. This warranty only applies to the original retail purchaser and is not transferable.
  2. Specific model exceptions to this warranty are noted with the bicycle documentation.
  3. IZIP Electric' sole obligation during the acceptable duration of this warranty is, at IZIP Electric' option, to repair or replace the product with a current item that is equivalent in construction, design, or value.
  4. IZIP Electric' liability under this limited warranty shall never exceed the amount of the original purchase.

To obtain service under this warranty, you must:

  1. Connect with IZIP customer services or return your fully assembled IZIP Electric bicycle to a IZIP Electric Authorized Dealer within the United States of America. A bicycle that has had the components removed cannot be evaluated or warranted.
  2. Provide proof of purchase, including but not limited to the retail bill of sale, your credit or debit card receipt, or other satisfactory proof of the date of purchase.

This warranty does not apply to damage or failure due to:

  1. Accidents, alteration, abuse, neglect.
  2. Material fatigue, normal wear and tear.
  3. Improper assembly, maintenance, or installation of parts or accessories not originally intended to be compatible with the bicycle as sold, including but not limited to power assist accessories, forks, brakes, or tires different from original specification.
  4. Improper assembly.
  5. User weight in excess of three-hundred pounds.

This warranty also excludes:

  1. Commercial use (such as rental or security fleets), racing or competition, stunting, jumping, trick riding, ramp riding, aggressive riding, riding with excessive loads, lack of technical skill, competence, or experience of the user.
  2. Bicycle frames, which have been repaired (e.g. welded or bonded), repainted, or had the original decals removed.
  3. Frames, forks, wheels, axles, handlebars, and stems, which are bent from just riding along, can be a sign of misuse or abuse and are not covered under this warranty.
  4. Personal transportation costs or product freight costs to or from a IZIP Electric Authorized Dealer.
  5. Any additional costs associated with the incompatibility of existing parts and the replacement frame or fork. These costs are the responsibility of the consumer.